/home/complianthowden/tmp/awstats/ssl/awstats062021.complaints.howdenindonesia.com.txt
AWSTATS DATA FILE 7.7 (build 20180105)
# If you remove this file, all statistics for date 202106 will be lost/reset.
# Last config file used to build this data file was /home/complianthowden/tmp/awstats/ssl/awstats.complaints.howdenindonesia.com.conf.

# Position (offset in bytes) in this file for beginning of each section for
# direct I/O access. If you made changes somewhere in this file, you should
# also remove completely the MAP section (AWStats will rewrite it at next
# update).
BEGIN_MAP 28
POS_GENERAL 2038                
POS_TIME 2710                
POS_VISITOR 8007                
POS_DAY 10215               
POS_DOMAIN 3411                
POS_LOGIN 3735                
POS_ROBOT 3890                
POS_WORMS 4501                
POS_EMAILSENDER 4632                
POS_EMAILRECEIVER 4775                
POS_SESSION 10749               
POS_SIDER 10949               
POS_FILETYPES 4910                
POS_DOWNLOADS 5124                
POS_OS 5269                
POS_BROWSER 5470                
POS_SCREENSIZE 6110                
POS_UNKNOWNREFERER 6184                
POS_UNKNOWNREFERERBROWSER 6425                
POS_ORIGIN 6661                
POS_SEREFERRALS 6798                
POS_PAGEREFS 6942                
POS_SEARCHWORDS 7331                
POS_KEYWORDS 7483                
POS_MISC 2374                
POS_ERRORS 7542                
POS_CLUSTER 3591                
POS_SIDER_404 7655                
END_MAP

# LastLine    = Date of last record processed - Last record line number in last log - Last record offset in last log - Last record signature value
# FirstTime   = Date of first visit for history file
# LastTime    = Date of last visit for history file
# LastUpdate  = Date of last update - Nb of parsed records - Nb of parsed old records - Nb of parsed new records - Nb of parsed corrupted - Nb of parsed dropped
# TotalVisits = Number of visits
# TotalUnique = Number of unique visitors
# MonthHostsKnown   = Number of hosts known
# MonthHostsUnKnown = Number of hosts unknown
BEGIN_GENERAL 8
LastLine 20210701021736 1 0 10020761861641
FirstTime 20210603034559
LastTime 20210630021058
LastUpdate 20210701191226 1 0 0 0 0
TotalVisits 50                  
TotalUnique 41                  
MonthHostsKnown 0                   
MonthHostsUnknown 61                  
END_GENERAL

# Misc ID - Pages - Hits - Bandwidth
BEGIN_MISC 10
TotalMisc 0 0 0
JavaEnabled 0 0 0
DirectorSupport 0 0 0
WindowsMediaPlayerSupport 0 0 0
AddToFavourites 0 4 0
RealPlayerSupport 0 0 0
FlashSupport 0 0 0
JavascriptDisabled 0 0 0
QuickTimeSupport 0 0 0
PDFSupport 0 0 0
END_MISC

# Hour - Pages - Hits - Bandwidth - Not viewed Pages - Not viewed Hits - Not viewed Bandwidth
BEGIN_TIME 24
0 1 1 36986 2 2 12768
1 3 3 19152 0 4 12854
2 2 2 43369 0 1 6412
3 4 30 1212457 2 6 25643
4 0 0 0 1 5 12900
5 1 1 6382 2 6 25642
6 9 63 2551643 4 7 44796
7 5 31 1218825 1 3 19210
8 0 0 0 3 8 19278
9 17 138 6725444 4 12 58407
10 9 87 3556011 4 18 459533
11 1 1 6384 2 6 12865
12 0 0 0 2 5 49834
13 1 1 6384 0 7 25723
14 13 136 5569711 1 6 197250
15 3 3 49755 2 2 12769
16 3 3 49756 0 2 12823
17 1 1 6384 1 3 19211
18 2 27 1165470 3 5 56188
19 0 1 996 1 18 390941
20 2 28 1169114 4 19 410214
21 6 46 1656422 2 27 898923
22 3 21 1175438 4 17 181740
23 10 36 1217547 6 14 64168
END_TIME

# Domain - Pages - Hits - Bandwidth
# The 25 first Pages must be first (order not required for others)
BEGIN_DOMAIN 7
in 29 244 11185536
id 27 235 8999733
us 19 46 1459607
cn 10 98 4362560
ru 4 4 56141
gb 4 30 1181879
de 3 3 19152
END_DOMAIN

# Cluster ID - Pages - Hits - Bandwidth
BEGIN_CLUSTER 0
END_CLUSTER

# Login - Pages - Hits - Bandwidth - Last visit
# The 10 first Pages must be first (order not required for others)
BEGIN_LOGIN 0
END_LOGIN

# Robot ID - Hits - Bandwidth - Last visit - Hits on robots.txt
# The 25 first Hits must be first (order not required for others)
BEGIN_ROBOT 14
bingbot/ 103 1264396 20210630105027 22
Googlebot/ 32 1020632 20210615142727 4
AhrefsBot/ 21 51385 20210629221242 13
unknown 3 72 20210630053723 3
MJ12bot/ 2 6407 20210608214512 1
CCBot/ 2 6410 20210618121624 1
BLEXBot/ 2 6408 20210609201451 1
bingpreview 2 93301 20210609222115 0
Applebot/ 2 6410 20210626231359 1
oBot/ 2 6412 20210625050138 1
spider 1 6384 20210611100832 0
facebookexternalhit/ 1 6384 20210608203006 0
crawl 1 24 20210612080304 1
java 1 36986 20210624184040 0
END_ROBOT

# Worm ID - Hits - Bandwidth - Last visit
# The 5 first Hits must be first (order not required for others)
BEGIN_WORMS 0
END_WORMS

# EMail - Hits - Bandwidth - Last visit
# The 20 first Hits must be first (order not required for others)
BEGIN_EMAILSENDER 0
END_EMAILSENDER

# EMail - Hits - Bandwidth - Last visit
# The 20 first hits must be first (order not required for others)
BEGIN_EMAILRECEIVER 0
END_EMAILRECEIVER

# Files type - Hits - Bandwidth - Bandwidth without compression - Bandwidth after compression
BEGIN_FILETYPES 8
html 70 691539 0 0
woff2 21 1620360 0 0
cgi 2 15308 0 0
pdf 22 4094956 0 0
js 265 8646581 0 0
png 64 214846 0 0
map 3 882917 0 0
css 213 11098101 0 0
END_FILETYPES

# Downloads - Hits - Bandwidth
BEGIN_DOWNLOADS 3
/resources/assets/pdf/TOBA.pdf 24 4 4450950
/sitemap.xml.gz 20 0 128280
/sitemap.txt 20 0 128225
END_DOWNLOADS

# OS ID - Hits
BEGIN_OS ID - Hits - Pages 11
linux 31 4
Unknown 8 8
ios_iphone 88 11
linuxandroid 83 13
winxp 2 2
win10 358 43
ios_ipad 1 1
win8 2 2
win7 1 1
macosx 89 10
unix 1 1
END_OS

# Browser ID - Hits - Pages
BEGIN_BROWSER 29
chrome91.0.4472.77 165 18
chrome80.0.3987.163 1 1
opera61.2.3076.56749 1 1
chrome83.0.4103.106 24 2
safari14.0.3 57 5
edge13 1 1
chrome72.0.3626.119 21 3
firefox71.0 1 1
chrome80.0.3987.162 1 1
chrome60.0.3112.90 2 2
chrome79.0.3945.117 1 0
chrome91.0.4472.88 4 3
opera11.50 1 1
chrome70.0.3538.80 20 1
chrome51.0.2704.64 1 1
firefox15.0.1 1 1
safari14.1 58 5
safari12.1.1 1 1
safari14.1.1 60 9
chrome91.0.4472.101 27 2
mozilla 2 2
msie7.0 1 1
firefox89.0 56 4
chrome78.0.3904.108 1 1
chrome90.0.4430.212 118 17
chrome91.0.4472.106 28 2
chrome89.0.4389.114 1 1
firefox46.0 1 1
Unknown 8 8
END_BROWSER

# Screen size - Hits
BEGIN_SCREENSIZE 0
END_SCREENSIZE

# Unknown referer OS - Last visit date
BEGIN_UNKNOWNREFERER 4
Go-http-client/1.1 20210629162802
got_(https://github.com/sindresorhus/got) 20210624012157
python-requests/2.21.0 20210607153951
Hexometer 20210617235150
END_UNKNOWNREFERER

# Unknown referer Browser - Last visit date
BEGIN_UNKNOWNREFERERBROWSER 4
got_(https://github.com/sindresorhus/got) 20210624012157
Go-http-client/1.1 20210629162802
Hexometer 20210617235150
python-requests/2.21.0 20210607153951
END_UNKNOWNREFERERBROWSER

# Origin - Pages - Hits 
BEGIN_ORIGIN 6
From0 62 85
From1 0 0
From2 0 0
From3 11 11
From4 23 568
From5 0 0
END_ORIGIN

# Search engine referers ID - Pages - Hits
BEGIN_SEREFERRALS 0
END_SEREFERRALS

# External page referers - Pages - Hits
# The 25 first Pages must be first (order not required for others)
BEGIN_PAGEREFS 5
https://www.howdengroup.com 6 6
https://www.howdengroup.com/id-en 2 2
https://www.howdengroup.com/id-en/careers 1 1
https://www.howdengroup.com/id-en/key-people 1 1
https://www.howdengroup.com/id-en/cover/business-interruption-insurance 1 1
END_PAGEREFS

# Search keyphrases - Number of search
# The 10 first number of search must be first (order not required for others)
BEGIN_SEARCHWORDS 0
END_SEARCHWORDS

# Search keywords - Number of search
# The 25 first number of search must be first (order not required for others)
BEGIN_KEYWORDS 0
END_KEYWORDS

# Errors - Hits - Bandwidth
BEGIN_ERRORS 3
403 10 64117
206 13 428014
404 1 764
END_ERRORS

# URL with 404 errors - Hits - Last URL referrer
BEGIN_SIDER_404 1
/resources/assets/js/popper.min.js.map 1 -
END_SIDER_404

# Host - Pages - Hits - Bandwidth - Last visit date - [Start date of last visit] - [Last page of last visit]
# [Start date of last visit] and [Last page of last visit] are saved only if session is not finished
# The 25 first Hits must be first (order not required for others)
BEGIN_VISITOR 61
103.150.110.50 15 173 7040649 20210610100857
103.156.115.53 14 75 4144887 20210608144519
180.254.64.79 5 31 1188255 20210618034858
103.3.222.189 5 45 1649995 20210607212353
112.215.151.119 3 30 1173819 20210603091629
5.9.106.204 3 3 19152 20210624012157
118.137.191.143 3 29 1175482 20210608073049
182.2.136.221 3 28 1174499 20210608153251
140.213.54.249 2 17 475538 20210614090050
104.128.17.57 2 2 12770 20210616231737
116.206.29.65 2 27 1165470 20210610181455
172.105.82.175 2 2 73972 20210628002844
36.99.136.137 2 12 648616 20210611221115
116.206.13.95 2 28 1166468 20210618094723
45.5.65.89 2 2 12771 20210616231741
35.162.69.194 2 28 1166465 20210616231748
140.213.13.50 2 3 13762 20210604105848
114.124.179.124 2 24 979269 20210604095716
219.83.56.2 2 28 1169114 20210608200241
85.115.54.201 2 28 1169111 20210608064705
51.38.162.6 1 1 6383 20210608064700
104.128.17.15 1 1 6383 20210616231711
172.105.83.62 1 1 36986 20210630021058
195.130.217.37 1 1 6385 20210607153951
34.66.114.53 1 1 6386 20210629162340
221.13.12.198 0 1 7848 
123.144.29.236 0 1 203879 
101.204.251.230 0 1 86709 
65.21.181.67 0 1 996 
36.32.3.84 0 1 4682 
110.177.181.70 0 1 78627 
36.32.3.87 0 1 155758 
61.52.80.172 0 1 14965 
182.245.7.81 0 1 131637 
110.167.215.124 1 1 36986 20210613144204
185.152.38.19 1 1 6386 20210603235600
149.12.166.180 1 1 6384 20210608131109
183.157.87.252 0 1 13090 
120.85.111.121 0 1 2556 
117.14.112.238 0 1 6661 
222.182.59.213 1 1 6384 20210612110159
172.105.78.243 1 1 36986 20210613163809
149.12.166.41 1 1 6384 20210607172422
110.167.215.64 0 1 5968 
35.231.43.179 1 1 6386 20210617235150
36.99.136.136 1 9 526822 20210611221016
161.35.107.163 1 1 6382 20210622050418
91.241.19.182 1 1 36986 20210623034449
185.152.38.239 1 1 6383 20210608064658
60.208.166.215 0 1 37414 
36.248.89.187 0 1 4321 
110.167.215.75 0 1 16141 
175.184.164.151 0 1 18130 
61.160.213.90 1 1 6383 20210624023144
117.14.148.33 0 1 12507 
172.104.234.169 1 1 36986 20210625155031
35.222.231.236 1 1 6384 20210629162802
58.244.29.37 0 1 1398 
172.105.77.213 1 1 36986 20210622142012
60.13.6.38 0 1 3140 
185.152.38.53 1 1 6386 20210603235541
END_VISITOR

# Date - Pages - Hits - Bandwidth - Visits
BEGIN_DAY 21
20210603 26 189 9040573 8
20210604 12 114 4508839 3
20210607 4 18 487311 3
20210608 12 89 3544645 8
20210609 2 28 1166465 1
20210610 4 55 2331937 2
20210611 3 21 1175438 2
20210612 1 1 6384 1
20210613 2 21 879403 2
20210614 2 17 475538 1
20210615 4 30 1181880 1
20210616 7 33 1198389 4
20210617 1 1 6386 1
20210618 4 30 1209829 3
20210622 2 2 43368 2
20210623 1 1 36986 1
20210624 4 5 26531 2
20210625 1 1 36986 1
20210628 1 1 36986 1
20210629 2 2 12770 2
20210630 1 1 36986 1
END_DAY

# Session range - Number of visits
BEGIN_SESSION 6
30mn-1h 1
15mn-30mn 2
5mn-15mn 3
30s-2mn 1
0s-30s 42
2mn-5mn 1
END_SESSION

# URL - Pages - Bandwidth - Entry - Exit
# The 25 first Pages must be first (order not required for others)
BEGIN_SIDER 6
/ 70 691539 49 39
/resources/assets/font-awesome/fonts/fontawesome-webfont.woff2 21 1620360 0 11
/cgi-sys/suspendedpage.cgi 2 15308 1 0
/resources/assets/css/bootstrap.min.css.map 1 625953 0 0
/toastr.js.map 1 6396 0 0
/resources/assets/js/bootstrap.js.map 1 250568 0 0
END_SIDER
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