Customer Complaint Form

AWSTATS DATA FILE 7.7 (build 20180105) # If you remove this file, all statistics for date 202109 will be lost/reset. # Last config file used to build this data file was /home/complianthowden/tmp/awstats/awstats.complaints.howdenindonesia.com.conf. # Position (offset in bytes) in this file for beginning of each section for # direct I/O access. If you made changes somewhere in this file, you should # also remove completely the MAP section (AWStats will rewrite it at next # update). BEGIN_MAP 28 POS_GENERAL 2034 POS_TIME 2681 POS_VISITOR 5627 POS_DAY 5699 POS_DOMAIN 3218 POS_LOGIN 3429 POS_ROBOT 3584 POS_WORMS 3716 POS_EMAILSENDER 3847 POS_EMAILRECEIVER 3990 POS_SESSION 5755 POS_SIDER 5892 POS_FILETYPES 4125 POS_DOWNLOADS 4189 POS_OS 4237 POS_BROWSER 4302 POS_SCREENSIZE 4352 POS_UNKNOWNREFERER 4426 POS_UNKNOWNREFERERBROWSER 4513 POS_ORIGIN 4595 POS_SEREFERRALS 4725 POS_PAGEREFS 4869 POS_SEARCHWORDS 5017 POS_KEYWORDS 5169 POS_MISC 2345 POS_ERRORS 5228 POS_CLUSTER 3285 POS_SIDER_404 5318 END_MAP # LastLine = Date of last record processed - Last record line number in last log - Last record offset in last log - Last record signature value # FirstTime = Date of first visit for history file # LastTime = Date of last visit for history file # LastUpdate = Date of last update - Nb of parsed records - Nb of parsed old records - Nb of parsed new records - Nb of parsed corrupted - Nb of parsed dropped # TotalVisits = Number of visits # TotalUnique = Number of unique visitors # MonthHostsKnown = Number of hosts known # MonthHostsUnKnown = Number of hosts unknown BEGIN_GENERAL 8 LastLine 20211001070907 2 149 8607611291213 FirstTime 0 LastTime 0 LastUpdate 20211001190945 2 0 1 0 0 TotalVisits 0 TotalUnique 0 MonthHostsKnown 0 MonthHostsUnknown 0 END_GENERAL # Misc ID - Pages - Hits - Bandwidth BEGIN_MISC 10 FlashSupport 0 0 0 PDFSupport 0 0 0 RealPlayerSupport 0 0 0 WindowsMediaPlayerSupport 0 0 0 JavaEnabled 0 0 0 JavascriptDisabled 0 0 0 DirectorSupport 0 0 0 QuickTimeSupport 0 0 0 AddToFavourites 0 0 0 TotalMisc 0 0 0 END_MISC # Hour - Pages - Hits - Bandwidth - Not viewed Pages - Not viewed Hits - Not viewed Bandwidth BEGIN_TIME 24 0 0 0 0 4 5 1245 1 0 0 0 4 4 988 2 0 0 0 1 2 504 3 0 0 0 1 3 770 4 0 0 0 2 2 494 5 0 0 0 7 7 1482 6 0 0 0 7 10 2500 7 0 0 0 3 4 998 8 0 0 0 2 3 751 9 0 0 0 2 2 494 10 0 0 0 7 8 1986 11 0 0 0 7 8 1805 12 0 0 0 3 5 1255 13 0 0 0 2 2 494 14 0 0 0 1 1 247 15 0 0 0 7 8 1986 16 0 0 0 4 6 1502 17 0 0 0 2 2 494 18 0 0 0 3 3 741 19 0 0 0 5 5 1235 20 0 0 0 6 9 2262 21 0 0 0 2 2 494 22 0 0 0 2 2 494 23 0 0 0 3 5 1255 END_TIME # Domain - Pages - Hits - Bandwidth # The 25 first Pages must be first (order not required for others) BEGIN_DOMAIN 0 END_DOMAIN # Cluster ID - Pages - Hits - Bandwidth BEGIN_CLUSTER 0 END_CLUSTER # Login - Pages - Hits - Bandwidth - Last visit # The 10 first Pages must be first (order not required for others) BEGIN_LOGIN 0 END_LOGIN # Robot ID - Hits - Bandwidth - Last visit - Hits on robots.txt # The 25 first Hits must be first (order not required for others) BEGIN_ROBOT 0 END_ROBOT # Worm ID - Hits - Bandwidth - Last visit # The 5 first Hits must be first (order not required for others) BEGIN_WORMS 0 END_WORMS # EMail - Hits - Bandwidth - Last visit # The 20 first Hits must be first (order not required for others) BEGIN_EMAILSENDER 0 END_EMAILSENDER # EMail - Hits - Bandwidth - Last visit # The 20 first hits must be first (order not required for others) BEGIN_EMAILRECEIVER 0 END_EMAILRECEIVER # Files type - Hits - Bandwidth - Bandwidth without compression - Bandwidth after compression BEGIN_FILETYPES 0 END_FILETYPES # Downloads - Hits - Bandwidth BEGIN_DOWNLOADS 0 END_DOWNLOADS # OS ID - Hits BEGIN_OS ID - Hits - Pages 0 END_OS # Browser ID - Hits - Pages BEGIN_BROWSER 0 END_BROWSER # Screen size - Hits BEGIN_SCREENSIZE 0 END_SCREENSIZE # Unknown referer OS - Last visit date BEGIN_UNKNOWNREFERER 0 END_UNKNOWNREFERER # Unknown referer Browser - Last visit date BEGIN_UNKNOWNREFERERBROWSER 0 END_UNKNOWNREFERERBROWSER # Origin - Pages - Hits BEGIN_ORIGIN 6 From0 0 0 From1 0 0 From2 0 0 From3 0 0 From4 0 0 From5 0 0 END_ORIGIN # Search engine referers ID - Pages - Hits BEGIN_SEREFERRALS 0 END_SEREFERRALS # External page referers - Pages - Hits # The 25 first Pages must be first (order not required for others) BEGIN_PAGEREFS 0 END_PAGEREFS # Search keyphrases - Number of search # The 10 first number of search must be first (order not required for others) BEGIN_SEARCHWORDS 0 END_SEARCHWORDS # Search keywords - Number of search # The 25 first number of search must be first (order not required for others) BEGIN_KEYWORDS 0 END_KEYWORDS # Errors - Hits - Bandwidth BEGIN_ERRORS 1 301 108 26476 END_ERRORS # URL with 404 errors - Hits - Last URL referrer BEGIN_SIDER_404 0 END_SIDER_404 # Host - Pages - Hits - Bandwidth - Last visit date - [Start date of last visit] - [Last page of last visit] # [Start date of last visit] and [Last page of last visit] are saved only if session is not finished # The 25 first Hits must be first (order not required for others) BEGIN_VISITOR 0 END_VISITOR # Date - Pages - Hits - Bandwidth - Visits BEGIN_DAY 0 END_DAY # Session range - Number of visits BEGIN_SESSION 0 END_SESSION # URL - Pages - Bandwidth - Entry - Exit # The 25 first Pages must be first (order not required for others) BEGIN_SIDER 0 END_SIDER

Please use this form to give us suggestions, compliments or complaints.
Click here to check complaint status.
Click here to show Term of Business Agreement

Salutation *

Name *

E-mail *

Account Type *

Company Name *

Reference Number of Type Document *

About *

Risk *

Subject *

Details *

Attachment

Notes: *.png, *.jpg, *.jpeg, *.pdf, *.doc, *.docx, *.xls, *.xlsx, *.ppt, *.pptx, *.eml are allowed, and size must be smaller than 5Mb.

Disclaimer :

The information filled in form is true and valid. PT Howden Insurance Brokers Indonesia is not liable to any lawful obligations arising from any false or invalid information in this application form whatsoever, all the false or invalid information will not be processed.
The client hereby agree to render PT Howden Insurance Brokers Indonesia a right to handle complaint including but not limited to grab data from records, emails, documents, confidential data, and others, liaise with relatable Parties e.g. (Insurer, Adjuster, Legal Advisor, etc) to settled complaint.
The client hereby released PT Howden Insurance Brokers Indonesia from any material or immaterial damages if eventually, there is no evidence of damages caused by PT Howden Insurance Brokers Indonesia.

* is required

Copyright © 2026 PT. Howden Insurance Brokers Indonesia. All rights reserved.
Authorised and regulated by Otoritas Jasa Keuangan (OJK).
Member of The Association of Indonesian Insurance & Reinsurance Brokers (APPARINDO).

CUSTOMER COMPLAINT FORM

Please use this form to give us suggestions, compliments or complaints.Click here to check complaint status.Click here to show Term of Business Agreement

Please use this form to give us suggestions, compliments or complaints.
Click here to check complaint status.
Click here to show Term of Business Agreement